Opifer terms and conditions of use

1. Acceptance

These terms govern the use of the Opifer platform (the "Service") offered by [Legal name of Opifer] ("Opifer"). To use it you must accept them, together with the Privacy notice. We keep the version you accepted and the date. If you do not agree, do not use the Service.

2. The Service

Opifer is online software to run a medical practice: electronic clinical records, schedule and online booking, prescriptions, payments, a patient portal and appointment reminders. Opifer is a tool: it does not provide medical services, does not diagnose and does not replace the doctor’s professional judgment.

The medication and diagnosis (ICD-10) catalogs and the rest of the reference information are provided as support. The doctor must check them before relying on them to treat a patient.

3. Registration and account

• The Service is for doctors and health professionals legally practicing in Mexico with a valid professional license (cédula profesional), and for the people they authorize.
• You must give truthful information and keep it up to date. You are responsible for keeping your credentials safe and for all activity on your account; tell us right away if you suspect unauthorized access.
• Accounts are personal: do not share your access.

4. Trial, plans and payment

The Service includes a free 30-day trial of the Pro plan. When it ends, the account moves to the Free plan, with the features and limits published on opifer.vercel.app, unless you subscribe to a paid plan. Paid plans are billed monthly in advance, by card through Stripe, at the price published when you subscribe, and renew automatically until you cancel them in Settings › Subscription; cancelling takes effect at the end of the paid period. Price changes are announced in advance and apply from the next billing period. Changing plans or cancelling never deletes your records or keeps you from viewing, printing or exporting them.

Pending: tax invoicing (CFDI) of subscriptions, the refund policy and a review of this clause under the Federal Consumer Protection Law.

5. The doctor’s responsibilities

• Clinical decisions, diagnoses, prescriptions and patient care are the sole responsibility of the doctor.
• The doctor must build and keep clinical records as required by NOM-004-SSA3-2012 and other applicable rules, and meet the legal requirements for prescriptions.
• The doctor is responsible for the accuracy of what they record and must keep professional secrecy.

6. Patient data

For the data of their patients, the doctor is the controller and Opifer is the processor, as defined by the LFPDPPP. Therefore:

• The doctor must give their patients their privacy notice and obtain their express consent to process their health data, which is sensitive personal data. Opifer offers a model notice the doctor can adapt, and asks the doctor to confirm they obtained consent when recording each patient.
• If the doctor turns on their public profile, Opifer shows people booking an appointment the short notice and the full notice for patients filled in with the profile’s details. The doctor must review them and keep their contact details up to date.
• The doctor answers their patients’ ARCO requests. Opifer gives them tools to export a patient’s data and print their clinical record.
• Opifer processes patient data only to provide the Service and following the doctor’s instructions; keeps it confidential; applies security measures; relies on the sub-processors listed in the Privacy notice, with servers in the United States of America; and tells the doctor about any security breach affecting that data.

7. Public profile and online booking

If you turn on your public profile, the professional details you choose become visible to anyone and patients can request appointments online. Requests reach your schedule and you decide whether to accept them. You can turn off your profile at any time.

8. Acceptable use

• Do not use the Service for unlawful purposes or to process personal data without a legal basis.
• Do not try to access other people’s accounts or data, breach security, or interfere with how the Service works.
• Do not copy, modify, decompile or resell the Service.

We may suspend an account that breaks these terms or puts other users or patients at risk, with prior notice unless urgency or the law prevents it.

9. Intellectual property

The software, brand and content of Opifer belong to Opifer or its licensors. The information you record remains yours or your patients’; you only give us the permission needed to process it and provide the Service.

10. Availability and backups

We make reasonable efforts to keep the Service available and make regular backups, but there may be interruptions for maintenance or failures. During the beta the Service may change. We recommend you regularly export or print the information you need to keep outside the platform.

11. Limitation of liability

To the extent the law allows, Opifer is not liable for indirect damages, lost profits, or clinical decisions made with the help of the Service. Opifer’s total liability to the doctor will not exceed what the doctor paid for the Service in the [twelve] months before the event giving rise to it.

Pending: review this clause against the Federal Consumer Protection Law and Opifer’s obligations as processor.

12. Closing your account and data retention

• You can close your account at any time by writing to soporte@medos.app.
• When you close it, the account is deactivated: it can no longer be used and your public profile disappears.
• Clinical records are not deleted when you leave: NOM-004-SSA3-2012 requires keeping them for at least 5 years from the last medical act. During that period you can ask us for an export of your patients’ data. Afterwards they are blocked and then deleted, as the Privacy notice explains.

13. Changes to these terms

We may update these terms. The current version will be on this page, with its version and date. If the change is significant we will ask you to accept it when you sign in; if you do not accept it, you can close your account.

14. Governing law and jurisdiction

These terms are governed by the federal laws of the United Mexican States. For any dispute, the parties submit to the competent courts of [city] and waive any other jurisdiction that might apply to them.

15. Contact

Write to us at soporte@medos.app.